How do we handle complaints in our practice? What can you do when you are not satisfied? Read more below if you want to know about our complaints commission.
Tell us what is bothering you
It is important that you feel happy with your midwives, because being pregnant is exciting enough on its own. This is why we do everything we can to guide you as well as possible. Do you have any questions or doubts, or are you dissatisfied with anything? Please let us know. Preferably as soon as possible, but also if you have been feeling uncomfortable for a longer period of time. We will talk about it together and try to resolve the issue. Perhaps we can clarify a misunderstanding or reassure you. Or maybe we can change the way we work to a process with which you feel more comfortable.
We would like to set up a meeting
It is possible that we don’t have enough time to talk abour your doubts at the moment you tell us about them. This can be inconvenient for you, but we have to ask you for your understanding. Our work can be very irregular and deliveries at each and every hour of the day and night take priority. We will however always plan a meeting with you so we can take the time to discuss the issue and resolve it.
For an independent judgement: The complaints commission of the KNOV
In the event that talking to us does not resolve the problem or should you wish to file an official complaint, you can contact the complaints officer from the CBKZ (Centraal Bureau Klachtenmanagement in de Zorg, or the Central Office of Healthcare Complaints Management). This complaints commission is independent and will support and advise you. The complaints officer can also mediate in finding a solution. Everything you tell the complaints officer is confidential.
You can reach the CBKZ complaints officer by calling 088-0245123 from Monday through Friday (9 a.m. – noon and 1 p.m. – 4.30 p.m.).
Or send an e-mail to firstname.lastname@example.org
Everything mentioned above is free of charge. It will not cost you anything to talk to us about your issue or complaint, even if an extra appointment is needed to clarify the situation. The support of the complaints commission is free of charge as well. If you need additional help from a lawyer, for example, or from a doctor for extra medical advice, this is at your own expense.